Faq

We’re usually busiest on weekends, as many customers prefer to move during their days off. If you’re planning to move on a weekend, we recommend booking a few months in advance to secure your spot.

The sooner, the better. Ideally, you should give your moving company 4 to 6 weeks’ notice. This gives us the best chance to accommodate your preferred moving schedule.

No, we don’t charge extra for weekends! We understand that weekends are the most convenient time for many of our customers to move. To keep it fair, we maintain the same pricing for both weekend and weekday moves. Plus, we’re proud to be one of the most affordable removalists in Sydney.

No, there are no hidden costs. We believe in transparency and upfront communication. We make sure our customers know all costs involved before the moving day, so there are no surprises.

Absolutely! We specialise in office removals and logistics. For our corporate clients, we even provide a coordinator at no additional cost to help plan and manage every aspect of the move.

Yes, we can! Our removalists are also skilled handymen. They carry general tools and can assist with dismantling and reassembling furniture. However, if specialist tools like drills are needed, we ask that the customer provides them.

The duration of a move depends on several factors, including weather, the size of your home, loading and unloading times, parking, and the distance to your new location. Rest assured, we work diligently to complete your move as quickly and safely as possible.

Payment can be made by cash or credit card, typically a half-hour before the completion of the move on the day. If you need to arrange a different payment method, such as postponed payments, please contact our head office before your scheduled move.

We keep our prices low by optimising our processes. With years of experience, we’ve honed our methods to ensure we deliver efficient, cost-effective moving services.

Yes, all jobs have a minimum 5% fuel levy. The rate can increase depending on the distance:
– Jobs exceeding 40 km: 10% fuel levy
– Jobs exceeding 80 km: 20% fuel levy
– Jobs with return travel: Minimum 15% fuel levy regardless of distance
– Additional charges may apply if the route includes toll roads or highways.

Yes, we offer affordable temporary storage solutions. Our well-ventilated modules provide a safe place for your belongings until you’re ready to retrieve them. Please note that storage comes with additional charges, including storage fees, warehouse valuation coverage, and final delivery costs.

Backloading is when we utilize the empty space in one of our trucks that’s returning from a long-distance or interstate move. This is a more cost-effective option if you have flexibility with your moving date. You still receive the same 5-star service we’re known for, but at a reduced rate by taking advantage of our returning trucks.

We continuously seek feedback from our customers through various established channels. We also conduct surveys after each relocation, with results compiled by a third-party company. This feedback helps us monitor performance and identify areas for improvement.

We stand out by offering top-tier service backed by extensive resources. We also provide a variety of packages, allowing us to customize the relocation experience to meet the specific needs of every customer.

Sure! We welcome any help that can make your move more affordable. Just keep in mind that for safety reasons, we can’t allow anyone other than our team to be inside the truck, as insurance won’t cover non-staff members.